Delete your data

Heimfolk has no accounts or passwords. Your family’s data belongs to your household, and you can delete it from the app at any time.

Delete your household

1. On any of your family’s devices, open Heimfolk and go to Settings → Household (you’ll need the parent PIN).
2. Tap Delete household and type the confirmation.

What happens:

• Straight away, our server deletes your household’s synced (encrypted) records, push tokens and registered devices, and that device wipes its local data.
• Encrypted backups of your household are deleted within 30 days.
• Support tickets you sent are erased: what you and we wrote, your screenshots, diagnostics and any contact email are deleted. Only the ticket number, type and dates remain, with nothing linking them to you.
• Your other devices stop syncing. Delete the app on them to remove their local copy.
• An App Store subscription is separate: cancel it in your device’s Settings app, under your Apple Account → Subscriptions.

Just one device

To remove a single device, open Settings → Household on another device and remove it, or delete the app from it.

Can’t use the app?

Email support@heimfolk.gisvold.org. Because there are no accounts, we will ask for details that let us find your household safely, such as a support ticket number. See also our privacy notice.