Contact support

In the app (best)

Open Settings → Support in Heimfolk. You can search help, report a problem or ask a question, and follow the replies there. Support is behind the parent PIN, so only grown-ups can reach it.

You can choose to attach diagnostics. They describe the app and device (version, sync status, error codes) and never include anything your family has written.

By email

Write to support@heimfolk.gisvold.org. Please don’t send passwords, PINs or your family’s encryption key — we never need them.

Before you write

Many questions are answered in the help centre.